Percevejos no seu Airbnb: guia do anfitrião para verificações entre estadias e próximos passos

Few things worry a short-term rental host more than a guest message that mentions bites. Bed bugs aren’t a sign of a dirty home. They travel in luggage and clothing and can show up in the cleanest Airbnb or vacation rental. What matters is catching them early and acting fast. This guide covers how to spot bed bugs at turnover, what your cleaner can and can’t do, and the steps to take if you find them.

Important: cleaners don’t exterminate

A turnover cleaner can look for signs of bed bugs and report them. A cleaner can’t treat or remove an infestation, and pest or insect treatment is not a Cleanster service. If you find signs of bed bugs, call a licensed pest control professional. Regular cleaning and vacuuming won’t get rid of them.

Signs of bed bugs to check at every turnover

• Small rust or dark spots on sheets, mattress seams or the mattress protector. These are often droppings or blood spots.
• Tiny pale eggs or shed skins in seams, tufts and the corners of the box spring.
• Live bugs: flat, oval, reddish-brown and about the size of an apple seed. Young ones are smaller and paler.
• A musty, sweet smell in heavier infestations.
• Guest reports of itchy bites in a line or cluster.

A quick bed bug inspection for turnovers

Adding a 2-minute check to each bedroom when the bed is stripped catches problems before the next guest arrives:

1. Strip the bed and check the sheets as you remove them, before they go in a bag.
2. Shine a flashlight along the mattress seams, piping and tags, and the corners of the protector.
3. Lift the mattress corner and check the box spring and the bed frame joints.
4. Look along the headboard, especially where it meets the wall.
5. Check upholstered chairs, sofa seams and the luggage rack.
6. If you see anything, stop, take clear photos and report it before making the bed.

Cleaners on Cleanster can report issues and photos to the host through the app, the same way they report damage. Hosts should ask for photos of anything unusual on their turnover checklist.

What to do if you find bed bugs in your Airbnb

1. Block the calendar. Don’t check in the next guest until the unit is cleared.
2. Call licensed pest control for an inspection and treatment plan.
3. Don’t move items between rooms or units. Bag linens on site, in sealed plastic bags.
4. Wash and dry linens on high heat if the pest control company says it’s safe, following their guidance.
5. Follow the treatment instructions, including any preparation steps before a treatment.
6. Book a clean after treatment, when the pest professional confirms it’s appropriate, to get the unit guest-ready.
7. Communicate with affected guests and the platform according to its policies.

What to put on your turnover checklist

Make the bed bug check a required step, not a “nice to have”. A good checklist item is specific and asks for proof:

• “Check mattress seams, tags and corners with a flashlight in every bedroom. Photo of each mattress corner.”
• “Check headboard and bed frame joints. Report any dark spots, eggs, shed skins or live insects with photos.”
• “Check sofa seams and the luggage rack.”
• “If you find anything, stop, don’t remake the bed, bag the linens on site and report it in the app.”

Photo requirements make the step hard to skip and give you a record if a guest later raises a concern.

Prevention tips for STR hosts

• Use encasements. Zippered mattress and box spring encasements leave fewer places to hide and make inspections easier.
• Choose light-colored linens. White sheets show spots right away.
• Provide a metal luggage rack so bags stay off beds and upholstered furniture.
• Limit hiding places. Pick headboards and furniture with fewer seams and less upholstery.
• Vacuum thoroughly at each turnover, including bed frames and under the bed, and empty the vacuum outside.
• Add the inspection to your checklist so it happens every time, not just after a complaint.
• Book a unit inspection between stays if you want an extra check that the unit is guest-ready.

Build it into your Airbnb cleaning routine

A reliable turnover team that follows your checklist is your best early warning. With Cleanster’s Airbnb cleaning service, you get custom checklists with photo, note and problem reports, before and after photos from each cleaning, calendar sync so a cleaning is booked before the next check-out, and in-app messaging with your cleaners. Marketplace cleaning prices depend on your location, and you see the price before you book; see short-term rental pricing. For homes, see limpeza de casas e home cleaning pricing.

• Every cleaner is background-checked by ClearChecks, passes an ID check and has 3 or more references checked.
• Support is available from 8:30 a.m. to 9 p.m. Central Time.

Cleaners: see our Airbnb turnover cleaning tips for cleaners for the full turnover order.

Bed bugs in Airbnb FAQ

Can a cleaning service get rid of bed bugs?
No. Cleaning helps you find signs early, but bed bugs need treatment by a licensed pest control professional. Cleanster does not offer pest or insect treatment.

Do bed bugs mean my rental is dirty?
No. Bed bugs travel in luggage and clothing and can appear in very clean homes.

How can my cleaner check for bed bugs?
Add a mattress seam and headboard check to your turnover checklist, and ask for photos of anything unusual.

What should I do first if a guest reports bites?
Block the calendar, call pest control and don’t move linens or furniture to other rooms or units.

When can I clean the unit again?
After treatment, when your pest control professional confirms it’s appropriate.

Get a turnover team that reports what they see

Set your checklist, get photos after every turnover and keep your calendar moving. Download the Cleanster app to get started.

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